PRIVACY POLICY

Effective Date: January 1, 2026

Nexus Pay, LLC ("we," "us," or "our") operates nexuspayservices.com, nexuspayai.com, and related properties. This Privacy Policy explains how we collect, use, and protect your information.

INFORMATION WE COLLECT

When you submit a statement review request, contact form, or create an account, we collect: name, email address, phone number (optional), business name, and any uploaded merchant processing statements.

HOW WE USE YOUR INFORMATION

• Deliver your forensic statement review and follow-up recommendations
• Communicate about your review status and findings
• Provide customer support and respond to inquiries
• Improve our services and website experience
• Send relevant service updates (you can opt out at any time)

DATA PROTECTION

• All data is transmitted over encrypted connections (TLS/SSL)
• Uploaded statements are stored securely and access-controlled
• We do not sell, rent, or share your personal information with third parties for marketing
• We do not publish or distribute uploaded merchant statements
• Employee access to customer data is limited to those who need it to provide services

THIRD-PARTY SERVICES

We use the following services to operate: Render (backend hosting), PostgreSQL (database), Cloudflare (CDN/DNS), Netlify (frontend hosting), and Microsoft Bookings (scheduling). Each has its own privacy policy governing data they process on our behalf.

YOUR RIGHTS

• Request access to or deletion of your personal data
• Opt out of marketing communications
• Request correction of inaccurate information
• Lodge a complaint with applicable data protection authorities

CONTACT

For privacy questions or data requests: admin@nexuspayservices.com or call (720) 689-7272.

Nexus Pay, LLC · Aurora, Colorado · Veteran-Owned